CAREERS

We have an opening for a Customer Experience Manager at our San Diego, CA area headquarters.

The Customer Experience Manager (CEM) is the Company’s primary interface to a customer, and the customer’s primary interface to the Company.  The CEM is typically assigned one or more customers in a particular territory.  The CEM is responsible for managing the overall implementation of the Company’s products and services for assigned customers.

Job Responsibilities

  • Liaise with the customer and internal development personnel in the development of functional specifications, process flow charts, interface specifications, etc.
  • Define and track all aspects of the project delivery process, including customer responsibilities, using project management tools such as Microsoft Project.
  • Conduct regular project review meetings with all primary stakeholders. Publish minutes.
  • Work closely with the SQA team to ensure software meets customer expectations for quality and functionality.
  • Oversee the development of training plans and material.
  • Act as the lead on-site customer trainer.

 

Job Qualifications

  • Bachelor’s degree or higher in a technical discipline.
  • Experience in a majority of the following areas.
    • Business systems analysis
    • Project management
    • Software quality assurance testing
    • Software development management
    • Conducting hands-on training (software preferred), including development of training materials
    • Experience working in other countries with cultures and languages different from your own
    • Experience in the gaming/gambling industry (lottery and/or sports betting preferred)
  • MUST BE WILLING TO TRAVEL INTERNATIONALLY 3-6 TIMES PER YEAR FOR 1-3 WEEKS AT A TIME

HOW TO APPLY:  Interested candidates should send a cover letter and resume to info@gameteclabs.com